Return/Exchange Policy

At Glowiqua customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and exchanges.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

✔ Timeframe: Items must be returned within [5] days of delivery.
✔ Condition: Products must be unused, unopened, and in their original packaging.
✔ Exclusions: Due to hygiene and safety reasons, we cannot accept returns on used beauty products, unless they arrive damaged or defective.

2. How to Initiate a Return or Exchange

1️⃣ Contact Us: Email us at [glowiqua@gmail.com] with your order number and reason for return/exchange.
2️⃣ Approval: Our team will review your request and provide return instructions.
3️⃣ Shipping Back: You are responsible for return shipping costs unless the product was incorrect or defective.
4️⃣ Refund or Exchange: Once we receive your item, we will process your refund or send out a replacement within [5-8] business days.

3. Refund Process

Refunds will be issued to the original payment method.
It may take 5-10 business days for the refund to reflect in your account, depending on your bank.
Shipping fees are non-refundable, except in cases of incorrect or defective items.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within [2] days of delivery with photos, and we will replace it at no extra cost.

5. Non-Returnable Items

🚫 Gift cards
🚫 Items marked as final sale
🚫 Used or opened beauty products (unless defective)

6. Need Help?

For any return or exchange inquiries, reach out to us at:

📧 Email: glowiqua@gmail.com
📞 Phone: